Aspire App

User and Profile management, Category Management, Account Analytics, Transfer Approval Policy, Subscription Plans, Account Closure

Managing your Account & Subscription

How to Add a User

Only Admin users can upgrade or downgrade the role of an existing or pending invited user.

How to modify a user role?

See the steps and documents required for invited users in setting up their Aspire account!

How can an invited user register their account?

How to log in to your Aspire account for the first time?

Admins can change the role or remove the access of an existing or pending invited user.

How to Remove a User

Use this guide to help you get started using Aspire as an Employee User.

How to use Aspire as an Employee User?

How to Assign Departments & Designations to Existing Users

The "Payroll" permission permits users to view individual transfers within a Payroll batch transfer.

How to grant a user "Payroll" permission?

User Access Management

How to Update Personal Account Details

You can update your registered mobile number by going to the Settings page.

How to Update Mobile Number

How to Update Email Address

How to Update Business Account Details

Who can make changes to my account details?

Account Profile Management

How to change my password?

From which countries can I log in?

What is the OTP delivery method for my Aspire account?

If your phone supports it, you can use biometric authentication to add extra security to your login data and transfers.

How to Set up a Biometric Authentication

I forgot my Aspire account password

At Aspire, we value your account security. You may enable this feature for additional verification for your Aspire app logins.

How to change your 2-step verification method

Why can't I receive the OTP codes to my phone?

Trouble Logging in?

How to View My Login Activity

How to freeze a business account

Account safety 

Can I reactivate my Aspire Account once closed?

Why was my account closed by Aspire?

What happens when my Aspire account is frozen or put on hold?

How to request Aspire account closure?

Account closure

How to Bulk Edit Transaction Categories

How to create, edit, and delete categories?

Category Management

Account Analytics and Data Export

Guide to Analytics Page

Account Analytics

Export your account statement, budgets, cards, invoices, claims, expenses, bills, payment links and user data seamlessly!

How to export data from the Aspire Account?

Exporting Data

Customize in-app notifications for transfers, card payments, bills, claims, team activity, updates, and offers.

How to Manage Notification Settings

Notification management  

Company Policies

Only Admin users can create or reset the Transfer Approval Policy of the account.

How to create or reset a Transfer Approval Policy?

Understand its definition, covered transactions, submission and approval processes, and what happens when an approver creates a transfer.

How does Transfer Approval Policy work?

Transfer Approval Policy

Admin users can now set up a custom approval workflow for submitted claims within the company!

How to set up a Claim Review Policy

Claim Approval Policy

Guide to Auto Transfer Rules for SGD Debit Account

Auto Transfer Rules

Subscription Plan

My account is inactive. How can I reactivate my Aspire account?

What is the cost of Aspire Subscription?

Aspire offers a suite of SaaS features with payables and receivables management capabilities that add value for our customers.

Why is the Aspire Subscription Plan of great value?

Cost and Services

Guide to my Subscription's Billing Information

Billing information

What rewards can I claim by joining Aspire?

Rewards

Below are common questions about Activation & setting up Google Work Space in the Google Portal.

How to set up my Google Workspace

How do I initially activate Google Workspace?

I need help setting up Google Workspace

How to Edit your Google Workspace Subscription

Below are common Administration and Storage requests relating to your Google Workspace Account

Admin and storage issues with Google Workspace

Google Workspace

How to Sign Up as an Affiliate Partner of Aspire

How to Refer Someone to Aspire

Referrals

Find answers and get help from Intercom Support and Community Experts

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