How to manage notification settings?

Customize in-app notifications for transfers, card payments, bills, claims, team activity, updates, and offers.

Updated over a week ago

Steps on Updating Notification Settings

  1. On your Aspire dashboard, go to "Settings" in the upper right corner and select "Notifications" (web app). On the mobile app, go to "Account", choose "Settings", and then select "Notifications".

  2. From here, you can do the following actions:

    1. Edit Delivery Options - click "Edit delivery options" to edit your preferences (Push, SMS or Email notification) from the multiple categories.

    2. Turn on/off a notification option - simply click on the toggle button on each option you want to turn on or off

    3. Set threshold amount - You have the option to customize the notifications you receive for transfers and card activities by setting a specific threshold amount that triggers notifications. Simply click on "Edit" button to enter and save the threshold amount you wish to set.

Notification Settings Categories

Admin and Finance roles can customize the notification preferences (SMS, Email, Push) based on different categories that are specific to the user type:

Tabs

Notifications

Description

User Role Visibility

Transfer

All inbound transfers

Get notified when funds above the set threshold amount are credited to your account(s).

Admin & Finance with transfer rights, submit only and no transfer rights

Account outbound transfers

Get notified when transfers above the set threshold from your account(s) that are not linked to any budget.

Admin & Finance with transfer rights, submit only and no transfer rights

Budget outbound transfer

Get notified for transfers above the set threshold that are linked to any budget.

Admin & Finance with transfer rights, submit only and no transfer rights

Account transfer approval requests

Get notified to approve transfer requests from your account(s) that are not linked to any budget.

Admin & Finance with transfer rights

Budget transfer approval requests

Get notified to approve transfer requests linked to any budget.

Admin & Finance with transfer rights

Cards

Account card payment

Get notified for card payments above the set threshold from your account that are not linked to any budget.

Admin & Finance with transfer rights, submit only and no transfer rights

Budget card payments

Get notified for card payments above the set threshold that are linked to any budget.

Admin & Finance with transfer rights, submit only and no transfer rights

Card approval requests

Get notified to approve card requests from your team members.

Admin

Card cashback

Get notified when cashback is credited to your account.

Admin & Finance with transfer rights, submit only and no transfer rights

Bills

Bill approval requests

Get notified to approve bill requests from your team members.

Admin & Finance with transfer rights

Claims

Claim approval requests

Get notified to approve claim requests from your team members.

Admin & Finance with transfer rights.

Finance submit only, Finance with no transfer rights and Employee users will see this if they are set as an approver.

Other

Low balance alert

Get notified when account(s) balance falls below the set minimum balance amount.

Admin & Finance with transfer rights

Budget updates

Get notified for budget-related updates, like creation and transfer of owner rights.

Admin & Finance with transfer rights, submit only and no transfer rights

User updated

Get notified for user-related updates, like invitations and updating user details.

Admin

Tips

Get notified with tips on getting the most out of Aspire products.

All user roles

Feature updates and offers

Stay up-to-date with the latest features and offers by receiving alerts.

All user roles

Notes:

  • For Transfer approval, we highly recommend that at least one admin receives this notification to stay updated on your team's transfer requests.

  • Clients with only HKD Accounts won't see outbound transfer notification options.

Mandatory Notifications

We will send you mandatory notifications out of your notification preference settings. Here are the notifications you will continue to receive from Aspire:

  • One Time Passwords (OTPs)

  • Self-initiated debit and card transactions

  • Transaction failure notification from transfers or card payments

  • Security and compliance-related topics

  • Notification if you have signed in from a new or unrecognised device

  • Email notification on Advance Card Billing Statement (if Advance Limit is activated)

Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.

Did this answer your question?