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How to Protect my account from Fraud and Unauthorized access?
How to Protect my account from Fraud and Unauthorized access?

Here are some practical steps you can take to protect your account from any fraud and unauthorized access.

Updated over a week ago

Fraud and Staying Safe Online

Aspire will always ask security questions before beginning our phone conversation with you.

If you receive a call from someone claiming to be from "Aspire" our team will always go through a few security questions first.

We will verify and confirm two things:

  • Verify your identity by confirming your email address; and

  • Confirming your Aspire Support Ticket Number*

*If an Aspire Ticket number is not available, we will ask another question based on details provided during your registration with us.

If those two items are not verified, it is not us.

Things we will never ask you to do:

  • we will never ask for your password or OTP over call

  • send money to a holding account, safe account or any other account

  • make a payment or send money for any reason

  • accept a notification on your phone

  • ignore a fraud or payment warning

  • give us your PIN or any personal information

If someone’s claiming to be from Aspire and asking you to do this – it’s a scam.

If you believe you're being scammed or have been scammed, contact us immediately on the Fraud/Card Loss Support Line inside your Aspire App.

Follow the steps by steps below to access the Fraud/Card Loss Support Line in your Aspire app.

  1. On your Aspire dashboard, go to "Help" in the upper right corner and select "Fraud/card loss support" (web app). On the mobile app, go to "Account", choose "Help", and then select "Fraud/Card loss support"


  2. Call our Fraud Hotline which is 24/7

Turn on notifications for all transactions

Head to Settings > Notifications > Turn on notifications for all transfers and card payments.

You can also customize delivery options and choose to receive notifications via Email, SMS or Push notifications. We highly recommend that you to download the Aspire mobile app to receive real-time push notifications.

Notes:

  • OTP requirements are enforced by the merchants themselves. Therefore, if your merchant does not require OTP, some transactions can be deducted without verification. Transact with reputable merchants and turn on notifications for all transactions and cards to be alert of suspicious transactions promptly.

  • OTP codes won't be triggered for transactions made using IDR cards issued by Mastercard

Admin users

For Admin users, you have the option to enable notifications for various activities related to Transfers and Cards:

  • Outbound transfers

  • Inbound transfers

  • Transfer approval

  • Low balance reminder

  • Card transaction

  • Card cashback

Finance Users

For Finance users, you have the option to enable notifications for various activities related to Transfers and Cards:

  • Outbound transfers

  • Inbound transfers

  • Transfer approval

  • Low balance reminder

  • Card transaction

Employee users

For Employee users, you can only enable notifications for card transactions.

Add card merchant locks

Limit card payments to only the category of merchants and specific merchants you trust. For any new or existing cards, click on Edit > Add Merchant Category Restrictions and Specific Merchant Restrictions. Select only merchants you want to spend with.

With merchant locks, you can have the peace of mind that no card transactions will be made with unknown merchants.

Add card spending limits or assign cards to budgets

You can also enforce spend controls for each card or a group of cards. Simply head to Card > Edit > Switch on Spend limit or add card to Budget.

You can adjust the spend limit amount and frequency. You’ll also be alerted whenever you’ve reached spend limits.

Update your devices, browsers and apps updated

Update your devices’ operating systems frequently to be protected by the latest security patches. Always use the latest version of your Aspire app so your account’s always protected with the best security settings.

Don’t click on suspicious links

Stay vigilant and avoid clicking on suspicious links or downloading applications from unknown sources. Always reach out to Aspire if you have any doubts.

Never share sensitive information such as OTPs and card details.

Please do not share sensitive information such as OTPs, login and card details. Aspire will never request such information from our customers.

Aspire will always refer to your ticket number and will never send you a link over SMS.

Please notify us if there are any parties requesting this information. Implement 2-factor authentication for both your email and Aspire accounts. Use distinct passwords across various accounts, avoiding password sharing. It's advisable to update your passwords regularly.


Your account security is of utmost importance to us. You can also play a part in helping to fight against malicious attacks. Please contact us via the Aspire app when you notice any suspicious activities on your account. This will help us improve our onboarding security monitor efforts and stop any fraudulent activities with immediate action.

Thank you for your trust and continued business with Aspire.

Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.


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