How to change my password?
Updated over a week ago

What are the new requirements for my password?

To make your account as secure as possible, your password must contain the following:

  • Min 9 Characters

  • 1 Upper Case letter

  • 1 Lower Case Letter

  • 1 Number

  • 1 Special Character

Notes:

  • Users cannot use their previous password as a new password

  • Password cannot contain consecutive numbers or alphabets (e.g: 123, 456) or consecutive alphabets (e.g: abc, def)

How to change your PIN to Password:

First Method

Click on " Forgot PIN?" button on the log-in page

Second Method:

  1. On your Aspire dashboard, go to "Settings" in the upper right corner and select "Security" (web app). On the mobile app, go to "Account", choose "Settings", and then select "Security".

  2. Click "Change Login PIN to alphanumeric password" then follow user flow

Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.

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