Once Admin users send the invite, new users will receive an email with instructions on how to create their personal profile within the Aspire app.
Once they have completed this, our verification team will conduct independent due diligence before granting access to your account.
What documents are required for the invited user?
Documents required for invited users will depend on which user level is given:
Roles | Required Documents |
Admin Users | Onfido Verification (ID and selfie) Proof of Address |
Finance & Employee Users | ID (submitted via Onfido) |
For more details on each document, refer to the section below.
Additional Details for Each Document
These documents must have been created within the past three months, except for identity documents (please ensure they are not expired). The documents can also be in the accepted languages by Aspire at the end of this article.
Your Identification
All users are required to provide identification.
National IDs or Passports are accepted. Driving licenses are not accepted. The picture must be clear and in colour.
This is required to verify the person signing up and to protect you against impersonation and identity theft.
Your Proof of Address
Admin or Finance Transfer roles are required to provide this. You do not need to provide this if your ID shows your address.
The document must include your full name and address.
This document can be any invoice or legal document issued by a third party, such as utility bills, phone bills, bank statements, rental agreements, contracts, etc.
Your Selfie
All Admin users are required to provide this.
The app will prompt you to take a selfie during sign-up. If you choose to provide the selfie by email, the picture must show you holding your ID and a white paper with the word 'Aspire' written on it.
The picture must be clear and in colour.
This is needed to verify the person signing up and to protect you against impersonation and identity theft.
Letter of Authorization
Starting in December of 2022, only non-directors invited as Admin must provide this. You do not need to provide this if you are a company director.
The document must be signed by the company director. Director's signature must match the signature shown on the submitted ID. If a non-director opens the account, the document must also show their details in the dedicated section of that document.
Please only use Aspire's template which you can download from this link.
Accepted Languages
We accept the above documents written in the following languages.
English
Bahasa Indonesia
Dutch
French
Italian
Mandarin
Spanish
Thai
Vietnamese
For documents in other languages, we require certified translations.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.