Upgrade existing user role
To upgrade a user role, Admin users can follow the steps below:
On your Aspire dashboard, click "Users" in the left navigation bar (web app) or click "Menu" and choose "Users" (mobile app).
From the list, select the user you wish to upgrade the role
Within the Access Role column, click on "Edit", then click "Update access role"
Select the user's new role (Employee users can be upgraded to Finance or Admin while Finance users can be upgraded to Admin)
Notes:
The role changes will take effect immediately when upgrading Employee Users to the Finance role.
In the case of upgrading Employee or Finance users to an Admin role, they will be required to take a selfie and submit their proof of address.
For Indonesian businesses, contact Support for help upgrading a user to a Developer role.
Upgrade process for Employee/Finance users to Admin:
Log in to the Aspire account and click "Verify identity"
Take a selfie then submit a copy of proof of personal address (e.g. invoice, bank statement, legal contract or ID that shows your name and address)
Upon completion, users will be presented with a banner displayed at the top of their screen.
Upon completion of the identity verification process and successful upgrade of the user's role to Admin, the upgraded user will be notified of the changes when they log in to their Aspire account again.
Downgrade existing user role
To downgrade a user role, Admin* users can follow the steps below:
On your Aspire dashboard, click "Users" in the left navigation bar (web app) or click "Menu" and choose "Users" (mobile app).
Select the user you wish to downgrade the access
Within the Access Role column, click on "Edit", then click "Update access role
Select the user's new role (Finance users can be downgraded to Employee while Admin users can be downgraded to Finance or Employee), and that's it!
Notes: For Indonesian businesses, please chat with our Support Team for help downgrading a user to a Developer role.
In the following scenarios, the role downgrade will be implemented:
*For downgraded Director Admin users, they must log in to their Aspire account and confirm the downgrade request banner on their end before their role is officially changed:
Admin hasn't confirmed the downgrade access request, what should I do?
If you are an Admin and you need to downgrade another Admin's user access immediately, please chat with our Support Team by logging in to your account. Kindly sign and provide a letter confirming the change in the user's role, so our team can manually process it for you.
In case the Admin is no longer a director, please include an updated Certificate of Registration as well.
Modify pending user access role
Once admins have invited the user to the Aspire account, they can change the role of a pending user:
On your Aspire dashboard, click "Users" in the left navigation bar (web app) or click "Menu" and choose "Users" (mobile app).
Click on "Status" and choose "Invited"
Select the relevant user from the list
Click "Edit" on the "Access Role" section
Click "Update access role" to assign the user to other roles
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.