Please note that only Admin users can remove the access of other users in-app. Finance and Employee users do not have the capability to remove themself.
Remove existing Finance or Employee user access
For admin users to remove a Finance or Employee user:
Remove other existing Admin user access
For admin* users to remove another admin user access:
In the following scenarios, the access removal will be implemented:
Revoker | User role to be removed | Action |
Director Admin User |
| Access removed immediately |
Director Admin User | Director Admin User | Access removed upon acknowledgment* |
Non-director Admin User |
| Access removed immediately |
Non-director Admin User | Non-director Admin Users | If you need to remove a non-director admin user, you can do so via one of the following methods:
|
Non-director Admin User | Director Admin Users | Access removed upon acknowledgement* |
Notes:
*The director admin user whose access was revoked will receive an email notification to confirm the said action. Once the admin user confirms this action, they will be logged out of the Aspire account, and their access will automatically be revoked.
Director or non-director refers to the Admin role within your company.
Admin hasn't confirmed the revoked access request, what should I do?
Please chat with our Support Team by logging in to your Aspire account to request the manual removal of another admin user. Our Support Team will then make the necessary arrangements.
Note: If you are not a user of the Aspire account and need to request the removal of an admin user from the account, please contact the account admin so we may proceed with the request.
Removing your own access (Admin)
If you are an admin user and wish to remove your access, you cannot do it directly in the Aspire app. Instead, please contact our Support Team to process your request. This process typically takes 5 business days.
If there is only one admin in the Aspire account, the current admin must endorse a new admin to replace them.
Remove existing Developer user access (For Indonesia-incorporated businesses only!)
For admin users to remove a Developer user role:
Cancel pending user access
Once admins have invited the user to the Aspire account, they can cancel the invitation of a pending user:
On your Aspire dashboard, click "Users" in the left navigation bar (web app) or click "Menu" and choose "Users" (mobile app).
Click on "Status" and choose "Invited"
Select the relevant user from the list
Click "Edit" on the "Access Role" section
Click "Revoke access" to cancel the invitation to the user.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.