There could be various reasons why your card transaction failed, rejected, or declined. It could be due to:
Insufficient funds
Incorrect card details
Canceled/Expired/Frozen card
The transaction amount exceeds your card spending limit
The transaction amount exceeds the budget limit your card is tagged to
The card was used on a restricted merchant
The card was used to make a transaction in a disabled currency.
If one or more reasons above apply to you, you should receive an email notification explaining the failed card transaction.
If you have not received any email notifications or if none of the reasons mentioned apply, the issue may be due to the merchant rejecting the transaction. In such cases, we recommend coordinating directly with the merchant and initiating a ticket with them for further investigation.
If the merchant advises you to resolve the matter through Aspire, please contact us and provide evidence of your communication with the merchant. We are here to assist you in resolving any issues promptly and effectively. Follow the steps below to chat with our Support team:
Click on the green messenger icon in the bottom right-hand corner
Under the Messages tab, click "Send us a message"
Type in your query, then choose "Talk to a person"
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.