30 articles
Can I re-assign active cards from one user to another?Once a card is assigned to a specific user, it can no longer be re-assigned to another.
How to edit my Aspire card details?Different user types have varying levels of access when it comes to editing their Aspire card details
Why is my Aspire card frozen?
Where is my card refund?
How to review the submitted Aspire card request?
Guide to Cancelling Aspire CardsCanceling your virtual or physical card is done by Admin and Budget Owners via your Aspire Account.
Guide to receiving cashback using Aspire Cards
What is the maximum limit I can spend on my virtual and physical cards?
Guide to using Aspire cards
My card transaction failed
There has been a deduction from my Aspire Card, but the payment failed on the merchant's website.
How to Freeze a Virtual or Physical Card
Guide to Merchant Lock for Aspire card
Guide to Currency Lock for Aspire card
How to set or update the spending limit on Aspire cards
How to View Cashback Details
What are the card exchange rates?
My Aspire card has been charged an additional fee after my original transaction
What do CEC charges refer to?A CEC charge refers to a transaction with a crypto exchange for the purpose of withdrawing funds from the exchange.
What are the limitations of my Mastercard virtual cards?
Why is my purchase on Tokopedia and Blibli being rejected?