Aspire App

User and Profile management, Account Analytics, Category Management, Transfer Approval Policy, Subscription Plans, Account Closure.

Managing your Account & Subscription

How to Add a User

Only Admin users can upgrade or downgrade the role of an existing or pending invited user.

How to modify a user role?

How to log in to your Aspire account for the first time?

See the steps and documents required for invited users in setting up their Aspire account!

How can an invited user register their account?

Admins can change the role or remove the access of an existing or pending invited user.

How to Remove a User

How to Assign Departments & Designations to Existing Users

Use this guide to help you get started using Aspire as an Employee User.

How to use Aspire as an Employee User?

The "Payroll" permission permits users to view individual transfers within a Payroll batch transfer.

How to grant a user "Payroll" permission?

Can I Transfer My Aspire User Profile to Someone Else?

How to Resend Invitations to Invited Users

User Access Management

How to Update Personal Account Details

You can update your registered mobile number by going to the Settings page.

How to Update Mobile Number

Who can make changes to my account details?

How to Update Business Account Details

How to Update Email Address

Guidance on updating personal and business details.

Account Profile Management

Trouble Logging in?

How to change my password?

How to View My Login Activity

Why can't I receive the OTP codes to my phone?

At Aspire, we value your account security. You may enable this feature for additional verification for your Aspire app logins.

How to change your 2-step verification (2FA) method

What is the OTP delivery method for my Aspire account?

I forgot my Aspire account password

From which countries can I log in?

If your phone supports it, you can use biometric authentication to add extra security to your login data and transfers.

How to Set up a Biometric Authentication

How to freeze a business account

 Guidance on keeping your Aspire account secure.

Account safety 

How to request Aspire account closure?

Why was my account closed by Aspire?

What happens when my Aspire account is frozen or put on hold?

Can I reactivate my Aspire Account once closed?

Guidance on how to close or reactivate your Aspire account.

Account closure

How to Bulk Edit Transaction Categories

How to create, edit, and delete categories?

Category Management

Understand your business performance through Aspire’s analytics and how to export your account data.

Account Analytics and Data Export

Guide to Analytics Page

Account Analytics

Export your account statement, budgets, cards, invoices, claims, expenses, bills, payment links and user data seamlessly!

How to export data from the Aspire Account?

Can I set up daily or scheduled account statements?

Exporting Data

Customize in-app notifications for transfers, card payments, bills, claims, team activity, updates, and offers.

How to Manage Notification Settings

Manage how and when you receive notifications from Aspire.

Notification management  

Set up and manage approval workflows for outgoing transfers.

Company Policies

Only Admin users can create or reset the Transfer Approval Policy of the account.

How to Create or Reset a Transfer Approval Policy

Understand its definition, covered transactions, submission and approval processes, and what happens when an approver creates a transfer.

How does Transfer Approval Policy work?

Transfer Approval Policy

Admin users can now set up a custom approval workflow for submitted claims within the company!

How to set up a Claim Review Policy

Claim Review Policy

Details about Aspire’s subscription cost, services, billing information, and account reactivation.

Subscription Plan

My account is inactive. How can I reactivate my Aspire account?

What is the cost of Aspire Subscription?

Aspire offers a suite of SaaS features with payables and receivables management capabilities that add value for our customers.

Why is the Aspire Subscription Plan of great value?

Understand Aspire’s subscription pricing and the services included with each plan.

Cost and Services

Guide to my Subscription's Billing Information

View and manage your billing details, including payment methods and billing history.

Billing information

What rewards can I claim by joining Aspire?

Rewards

How to Edit your Google Workspace Subscription

Below are common Administration and Storage requests relating to your Google Workspace Account

Admin and storage issues with Google Workspace

Below are common questions about Activation & setting up Google Work Space in the Google Portal.

How to set up my Google Workspace

How do I initially activate Google Workspace?

I need help setting up Google Workspace

Guides for setting up, activating, and managing your Google Workspace account.

Google Workspace

How to Sign Up as an Affiliate Partner of Aspire

How to Refer Someone to Aspire

Referrals

Find answers and get help from Intercom Support and Community Experts

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