Why is my account name in Pinyin and not Chinese characters?
Our bank partner does not accept Chinese characters in account names. To meet their requirements, your account name is displayed in Pinyin, the Romanized version of your company’s official Chinese name.
Can I change my account name from Pinyin to Chinese characters?
No, account names cannot be changed to Chinese characters. Using Chinese characters may result in failed inbound transfers due to bank processing limitations.
Can I use a different English name for my account?
Currently, we're unable to update your account name to a different English name. This includes requests to switch from the current Pinyin name to an English version.
We're working on enabling this option in the future, but it’s not available at this time. In the meantime, please continue using your existing account name to ensure smooth receipt of funds.
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