Aspire App

Eligibility, Activation, and Fund Transfers

Sending & Receiving Transfers

Can I Request a 9-Digit Account Number?

Activating 9 Digit Account number for Aspire HKD, CNY, and USD account.

Activation

Sending transfers from Aspire Multi-Currency accounts.

Sending Transfers

Guide to Sending Local Transfers from Aspire HKD Account

Guide to Sending Local Transfers from Aspire CNY Account

Guide to Sending Local Transfers from Aspire USD Account

Guide to Sending Local Transfers from Aspire EUR Account

Guide to Sending Local Transfers from Aspire GBP Account

How to Transfer Funds Between Aspire HKD, CNY, and USD Account

Guides on sending local transfer from your Aspire debit accounts.

Local Transfers

Guide to Sending International Transfers from Aspire Multi-Currency Accounts

Guides on sending international transfer from your Aspire debit accounts.

International Transfers

How to Make Batch Payment Transfers from Aspire HKD, CNY, or USD Account

How to Fill Out the Batch Transfer Template for Aspire HKD, CNY, or USD Account

Guides on sending batch transfers from Aspire HKD, CNY, or USD account

Batch Transfers

Receive transfers from Aspire Multi-Currency accounts..

Receiving Transfers

Guide to Receiving Local Transfers to Aspire HKD Account

Guide to Receiving Local Transfers to Aspire CNY Account

Guide to Receiving Local Transfer to Aspire USD Account

Guide to Receiving Local Transfers to Aspire EUR Account

Guide to Receiving Local Transfers to Aspire GBP Account

Guides on receiving local transfers to Aspire debit accounts.

Guide to Receiving International Transfers to Aspire Multi-Currency Accounts

Guides on receiving international transfers to Aspire debit accounts.

International Transfer

How to make payroll transfers from Aspireand Guide to payroll Hong Kong businesses.

Payroll Playbook

Introduction to Aspire Payroll

Making a payroll transfer

Reviewing and Approving Payroll Transfers

How to Duplicate a Payroll Transaction

A step-by-step guide to help you initiate and manage payroll transfers using your Aspire account.

How to make payroll transfers from Aspire

Introduction to Payroll in Hong Kong

Calculating Salaries & MPF contributions

Paying Salaries & MPF contributions

How to Submit a Payroll Batch Transfer from Aspire HKD, CNY, or USD Account

How to Submit an Individual Payroll Transfer from Aspire HKD, CNY, or USD Account

A comprehensive guide to setting up and managing payroll for Hong Kong businesses with Aspire.

Guide to Payroll for Hong Kong Businesses

What is the minimum balance required for Aspire multi-currency accounts?

Which currencies can we send and receive to Aspire Multi-Currency Accounts (HKD, CNY, USD, EUR, GBP)?

What if my Desired Currency is Not Available?

How much funds can I hold in my Aspire Multi-Currency Accounts?

How to Download an Official Aspire Multi-Currency Accounts Letter

What are the Transfer Fees for Aspire Multi-Currency Accounts?

Cash Transfers, Semi-automated and Manual SWIFT Transfers are not supported.

Do you support Cash Transfers and Semi-Automated/Manual SWIFT Transfers?

Sometimes, our team requires further information and documents before we credit your transfer.

Where do I find and submit the required transfer details?

Can I request to amend the details of my outbound SWIFT Transfers?

Refund Timeline for Rejected SWIFT Payments from Aspire Debit Accounts

How to include 6-point KYC information on my SWIFT transfer?

Why was my inbound transfer rejected?

Guide to SWIFT MT103 and How to Obtain It

Understanding the Difference Between 'Transfer Initiated' and 'Transfer Completed'

How to request an Audit Confirmation Letter for my Aspire Debit Account

Aspire’s Transaction Monitoring

How to View the Multi-Currency Accounts Analytics

Can I use my Aspire multi-currency accounts to provide charge or debenture for a loan?

Why do I need to submit certain documents for my transactions?

Why did my transfer rollback?

Why is there a transaction I do not recognise on my Aspire multi-currency Accounts?

Guide to obtaining a Foreign Inward Remittance Certificate (FIRC)

"Make a transfer" button is not accessible

How to View, Create, and Delete Recipients in my Aspire Multi-Currency Accounts

Follow this guide to send and receive international transfers from Aspire's Alternative FX Partner.

Guide to Sending and Receiving International Transfers from Aspire's Alternative FX Partner

How to Request a Recall, Cancel, or Tracer for an Outbound Transfer

Covers key information applicable to all Aspire multi-currency accounts.

Multi-currency Account General Information

Find answers and get help from Intercom Support and Community Experts

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