You can download an official letter that contains your Aspire multi-currency account details in-app, which you can share with your sender.
Under Frequently Used Actions, click "View all actions", then select "Receive funds".
Choose one of your Aspire multi-currency account.
Next, choose any of the available account details.
Aspire HKD Account: Receive HKD from Hong Kong only, Receive HKD or any currency from anywhere.
Aspire CNY Account: Receive CNY from Hong Kong only, Receive CNY or any currency from anywhere.
Aspire USD Account: Receive USD from Hong Kong only, Receive USD or any currency from anywhere.
Next, click on "Share details" and choose "Download official letter"
Note: If you require an official letter from our partner, you may contact our Customer Care team by logging in to the Aspire app. Allow our team to provide the letter within one business day.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.