If you notice an unauthorized or incorrect transaction on your Aspire card, you can raise a dispute directly through the Aspire app by contacting our Support team.
Before submitting a dispute, we recommend reaching out to the merchant first. In many cases, merchants are able to resolve issues directly. If the merchant agrees to work with Aspire to resolve the matter, you can then proceed to raise the dispute to our Support team in the Aspire app.
When submitting a dispute, it’s helpful to provide supporting documents based on the reason for the dispute. Below are examples of common reasons and the relevant documents you may need to provide:
Reason for Dispute | Supporting Evidence |
I was charged more than once for a single transaction | Proof of duplicate charges (e.g., screenshots of transaction history). |
I used a different payment method | Confirmation or proof of the alternative payment method used. |
The merchant canceled the transaction | Written confirmation from the merchant of the cancellation. |
I was charged an incorrect amount | Documentation showing the agreed-upon amount (e.g., receipts, invoices). |
Any other reason | Relevant evidence supporting your claim. |
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