Aspire App

Virtual and Physical Cards, Advance Cards, Claims - Billing and Repayments, Receipt Management, Security and Fraud

Managing your Cards & Claims

Virtual and Physical Cards

Canceling your virtual or physical card is done by Admin and Budget Owners via your Aspire Account.

Guide to Cancelling Aspire Cards

Guide to Merchant Lock for Aspire card

Once a card is assigned to a specific user, it can no longer be re-assigned to another.

﻿Can I re-assign active cards from one user to another?

Where is my card refund?

Guide to Currency Lock for Aspire card

How to review the submitted Aspire card request?

There has been a deduction from my Aspire Card, but the payment failed on the merchant's website.

My card transaction failed

Why is my Aspire card frozen?

How to set or update the spending limit on Aspire cards

How to View Cashback Details

How to Retrieve the META Verification Code for Aspire Card Transactions

How to Freeze a Virtual or Physical Card

Different user types have varying levels of access when it comes to editing their Aspire card details

How to edit my Aspire card details

Guide to using Aspire cards

What is the maximum limit I can spend on my virtual and physical cards?

Guide to receiving cashback using Aspire Cards

General Information

Guide to creating Aspire Virtual Cards for Hong Kong or China Incorporated Businesses

How to Replace Aspire virtual card?

My Aspire Virtual Card is Expiring/Expired

Can I receive funds using my virtual debit card?

Virtual Cards

Guide to Creating Aspire Physical Cards for Hong Kong or China Incorporated Businesses

My Aspire Physical Card is Expiring

How to reset the physical card PIN?

What is the cost of a physical card?

Guide to Activating Aspire Physical card

Physical Cards

A CEC charge refers to a transaction with a crypto exchange for the purpose of withdrawing funds from the exchange.

What do CEC charges refer to?

What are the card exchange rates?

My Aspire card has been charged an additional fee after my original transaction

Card fees and rates

How to link the Aspire Card to AliPay HK

My Aspire card is restricted from making payments on Facebook

Apple Pay Integration with Aspire Cards

Google Pay Integration with Aspire Cards

Cards Integration

What happens if I enter the wrong PIN three times?

Protecting your card information goes beyond transactions. Consider these comprehensive steps to enhance your card security:

How to reduce the risk of my card information being misused?

My physical card was lost/stolen

Guide to Raising a Dispute for Aspire Card Transactions

An unauthorized transaction has been made on my Facebook advertisement account using the Aspire Card

My Aspire card has been charged multiple times for the transaction

Cards Security and Fraud

Users can either manually or auto-match receipts to transactions!

How to upload and match receipts on transactions?

Users can be notified to add receipts to their transactions by Admins, Finance, and Budget Owners either manually or through automation.

How to send receipt requests on outbound transactions?

Receipt Management

How to submit a claim?

How to approve a claim?

Understanding Claims Feature

How to Pay a Claim

Claims

SG Help Centre

Find answers and get help from Intercom Support and Community Experts

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