Which countries can create a physical card?
Businesses incorporated in Hong Kong and China are eligible to create Aspire physical cards. However, the delivery of these physical cards is limited to addresses within Hong Kong only.
Creating a Physical Card
Admin users and Budget Owners* can create a physical card directly in-app.
Meanwhile, Finance and Employee users will need to request the physical card in-app, which will be sent to Admin users for approval before the physical card is issued.
*Budget Owners can create physical cards only within the budget to which they are assigned.
Admin users or Budget Owners
To create a physical card, follow the steps below:
On your Aspire dashboard, click "Cards" in the left navigation bar (web app) or click "Menu" and choose "Cards" (mobile app).
Click "New card" located on the top right-hand side.
Select the Cardholder and customize the Card name.
Select “Physical Card” under card type.
Select the Source account for your card.
Businesses incorporated in Hong Kong can only select a HKD or USD account as the source of funds for their cards.
Set a Spend limit:
Enter the amount
Choose the refresh frequency: Daily, weekly, monthly, quarterly, yearly, or one-time.
Link the card to a budget (optional).
Click "View more spend controls" to apply more controls for your card:
Freeze automatically: Set automatic card freezing based on transaction count or specific date.
Allow specific currencies only: Specify allowed currencies for card transactions.
Merchant category restrictions: Specify the merchant category restrictions.
Specific merchant restrictions: Specify specific merchant restrictions.
Assign a category for your card.
Click "View more reporting options" to:
Fill out other reporting fields set up by your business
Exclude the card from auto reminders
Click "Continue".
Add the details to be printed on the card:
Cardholder: Cardholder's name that will be printed on the card
Custom card name: Custom value that will be printed on the card
Add the delivery details, then click “Continue”.
Review the card and delivery details, then click "Place order and pay".
Allow up to 10 business days for your physical card delivery.
Notes:
Source Account
For the source account, you may choose between HKD or USD Aspire Debit Account.
Cardholder Name & Custom Card Name
You can customize both the Cardholder Name and Custom Card Name when creating a physical card.
Each field supports up to 15 alphanumeric characters.
Cannot be edited: Once the order is in processing, these names are permanent and cannot be changed.
Card Color
Physical card comes in a fixed color and cannot be customized.
Address Fields
Only letters and numbers are allowed. Symbols or special characters are not accepted.
Editing Card Details
Admin users can edit card details after the request has been submitted to them.
Once the order is in processing, the Cardholder’s Name, Custom Card Name, and the card's source account can no longer be changed.
Card Assignment
After issuance, the card is permanently assigned to the user and cannot be reassigned.
Finance or Employee users
On your Aspire dashboard, click "Cards" in the left navigation bar (web app) or click "Menu" and choose "Cards" (mobile app).
Click "Request a card" located on the top right-hand side.
Edit the card's name.
Select “Physical card” under card type.
Under "Purpose" include a reason for your card request and attach any supporting documents.
Choose the preferred currency for your card transactions.
Set a Spend limit:
Enter the amount
Choose the refresh frequency: Daily, weekly, monthly, quarterly, yearly, or one-time.
Link the card to a budget (optional).
Click "View more spend controls" to apply more spending control for your card:
Merchant category restrictions: Specify the merchant category restrictions.
Specific merchant restrictions: Specify specific merchant restrictions.
Assign a category for your card.
Click "View more reporting options" to:
Fill out other reporting fields set up by your business
Exclude the card from auto reminders
Click "Continue".
Input the details to be printed on the card:
Cardholder: Cardholder's name that will be printed on the card
Custom card name: Custom value that will be printed on the card
Add the delivery details, then click “Continue”.
Review the card and delivery details and click "Request a card".
Click "Yes, request my card now" to submit your card request.
Allow up to 10 business days for your physical card delivery.
Notes:
Cardholder & Custom Card Name
You can customize both the Cardholder Name and Custom Card Name when creating a physical card.
Each field supports up to 15 alphanumeric characters.
Cannot be edited: Once the order is in processing, these names are permanent and cannot be changed.
Card Color
Physical card comes in a fixed color and cannot be customized.
Address Fields
Only letters and numbers are allowed. Symbols or special characters are not accepted.
Editing Card Details
After submitting a physical card request, your Admin can still edit the card details.
Once the order is in processing, the Cardholder’s Name, Custom Card Name, and the card's source of funds can no longer be changed.
Card Assignment
After issuance, the card is permanently assigned to you and cannot be reassigned.
How many physical cards can I create?
There is no limit on how many physical cards you can create. Each physical card costs HKD 118, which will be deducted from your HKD account. You will receive an email with your invoice and payment confirmation.
Can I convert my virtual card to a physical Card?
Currently, we are unable to convert any virtual cards you have created on your Aspire Account into a physical card.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.