Which countries can create a physical card?
Businesses incorporated in Hong Kong and China are eligible to create Aspire physical cards. However, the delivery of these physical cards is limited to addresses within Hong Kong only.
Creating a Physical Card
Admin users and Budget Owners* can create a physical card directly in-app.
Meanwhile, Finance and Employee users will need to request the physical card in-app, which will be sent to Admin users for approval before the physical card is issued.
*Budget Owners can create physical cards only within the budget to which they are assigned.
Admin users or Budget Owners
To create a physical card, follow the steps below:
On your Aspire dashboard, click "Cards" in the left navigation bar (web app) or click "Menu" and choose "Cards" (mobile app).
Click on the blue "➕ New card" on the right-hand side.
Choose who the card is for: Select any registered user in your Aspire account. You can create a card for yourself or for another employee.
Enter the "Card name" and "Card purpose", then select "Physical Card" under the "What type of card will it be" section.
Scroll down to continue filling out the rest of the card particulars, then click "Continue".
Enter the cardholder name and card name:
Cardholder name: Enter the name that will be printed on the physical card (up to 15 characters).
Example: "Jaden Smith," "Jenny Wong".
Card name: Enter a label to identify the card's purpose (up to 15 characters).
Example: "Biz Trip 24," "Meta Ads".
Both fields will be printed on the physical card.
Important: These names cannot be changed once the order is in processing.
Select the address where you would like your card to be delivered, then click "Continue". Hit "Place order and pay" after reviewing your physical card request details, and you're done! Please allow up 10 business days.
Notes:
Source of Funds
For the source of funds, you may choose between HKD or USD Aspire Debit Account.
Cardholder & Card Name
You can customize both the Cardholder Name and Card Name when creating a physical card.
Each field supports up to 15 alphanumeric characters.
Cannot be edited: Once the order is in processing, these names are permanent and cannot be changed.
Card Color
Physical card comes in a fixed color and cannot be customized.
Address Fields
Only letters and numbers are allowed. Symbols or special characters are not accepted.
Editing Card Details
Admin users can edit card details after the request has been submitted to them.
Once the order is in processing, the Cardholder’s Name, Card Name, and the card's source of funds can no longer be changed.
Card Assignment
After issuance, the card is permanently assigned to the user and cannot be reassigned.
Finance or Employee users
On your Aspire dashboard, click "Cards" in the left navigation bar (web app) or click "Menu" and choose "Cards" (mobile app).
Click on the blue "➕ Request a card" on the right-hand side.
Enter the "Card name" and "Card purpose", then select "Physical Card" under the "What type of card will it be" section.
Scroll down to continue filling out the rest of the card particulars*, then click "Continue".
Enter the cardholder name and card name:
Cardholder name: Enter the name that will be printed on the physical card (up to 15 characters).
Example: "Jaden Smith," "Jenny Wong".
Card name: Enter a label to identify the card's purpose (up to 15 characters).
Example: "Biz Trip 24," "Meta Ads".
Both fields will be printed on the physical card.
Important: These names cannot be changed once the order is in processing.
Select the address where you would like your card to be delivered, then click "Continue". Hit "Place order and pay" after reviewing your physical card request details, and you're done! Please allow up to 10 business days for delivery.
Notes:
Source of Funds
For the source of funds, you may choose between HKD or USD Aspire Debit Account.
Cardholder & Card Name
You can customize both the Cardholder Name and Card Name when creating a physical card.
Each field supports up to 15 alphanumeric characters.
Cannot be edited: Once the order is in processing, these names are permanent and cannot be changed.
Card Color
Physical card comes in a fixed color and cannot be customized.
Address Fields
Only letters and numbers are allowed. Symbols or special characters are not accepted.
Editing Card Details
After submitting a physical card request, your Admin can still edit the card details.
Once the order is in processing, the Cardholder’s Name, Card Name, and the card's source of funds can no longer be changed.
Card Assignment
After issuance, the card is permanently assigned to you and cannot be reassigned.
How many physical cards can I create?
There is no limit on how many physical cards you can create. Each physical card costs HKD 118, which will be deducted from your HKD account. You will receive an email with your invoice and payment confirmation.
Can I convert my virtual card to a physical Card?
Currently, we are unable to convert any virtual cards you have created on your Aspire Account into a physical card.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.