Your incoming transaction may have been rejected due to several reasons, including:
The transaction does not fall under Acceptable Use Policy (AUP).
The sender used incorrect beneficiary account details.
The sender sent international funds to your local account details.
Since the query refers to an incoming transaction, please reach out to the sender to verify the details and resolve the issue.
If you need further assistance or want us to investigate, please chat with our Support team by following the steps below:
Click on the green messenger icon in the bottom right-hand corner
Under the Messages tab, click "Send us a message"
Type in your query, then choose "Talk to a person"
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.