Why did my transfer rollback?

An outbound transfer may roll back due to incorrect transfer details or an unexpected error on our end.

Updated over a week ago

For unsuccessful outbound transfers, your funds will be returned immediately to your balance.

If you have a rollback on a transaction, we recommend that you double-check and re-confirm the following account details with your beneficiary:

  • Account number

  • Account name

  • Bank name with correct Bank Identifier Code (BIC) e.g. CitiBank N.A Singapore Branch (CITISGSGXXX) or CitiBank Singapore Limited (CITISGSLXXX)

  • Beneficiary's bank account can receive SGD currency

Once you confirm the correct bank account details of your beneficiary, log in to your Aspire account and initiate the transfer again.

If you've confirmed the correct bank account details of your beneficiary and still face a rollback, don't hesitate to log in to the app and connect with us via the chat at the bottom right corner of the screen. We'll get back to you within 1 business day.

Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.

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