Why is my purchase on Tokopedia being rejected?
Updated over a week ago

There are limitations when making purchases on Tokopedia with Aspire Cards.

You can only make purchases/transactions for Physical Goods on the Tokopedia website. You cannot purchase digital services (pay bills/utilities or mobile service) etc.

Tokopedia's rigorous fraud detection system can sometimes cause a transaction rejection for no reason or warning.

If you face this issue, please check here to see if the reason is already listed. If not, we recommend you contact our Support Team by logging in to the Aspire App and clicking on the green chat bubble on the lower right-hand side.

Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.

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