Guide to Enabling and Disabling Passkeys
Updated over a week ago

What are Passkeys?

A passkey is a simple, password-free way for users to verify themselves on an app. Users create a passkey on their device, like in their browser or password manager, for a specific app. They use this passkey, along with a biometric scan or PIN, to log in securely. Benefits of using Passkeys:

  • Safer and more secure

  • Easier login process

  • No hassle of remembering passwords

This means there are two layers of security: the passkey itself (something the user has) and the biometric or PIN (something the user knows or is).

You can learn more about Passkeys here.

How to Setup Passkeys

  1. On your Aspire dashboard, go to "Settings" in the upper right corner and select "Security" (web app). On the mobile app, go to "Account", choose "Settings", and then select "Security".

  2. Click on "Passkeys"

  3. Click on "Create Passkeys"

You'll be routed to the next steps depending on the device or browser you use. See further guides below on how to create your Passkeys based on the device you're using.

You can also check this link to see which browsers and OS support Passkeys.

Note: If Passkeys are not available in your browser, a banner will be shown on the screen:


Safari on Mac OS

You can have three options to use for Passkeys setup:

Option A: iCloud Keychain

Place your fingerprints to continue with the Touch ID and that's it!

Option B: iPhone, iPad or Android device

1. Click on "Other options", select "iPhone, iPad or Android device" , then hit "Continue"

2. Scan the QR Code using your mobile device, and you will be prompted to sign in using your Face ID and you're done!

Option C: Security Key

1. Click on "Other options", select "Security key" , then hit "Continue"

2. Insert the security key to your device to activate, and that's it!


Chrome on Mac OS

You can have three options to use for Passkeys setup:

Option A: iCloud Keychain

Place your fingerprints to continue with the Touch ID and you're done!

Option B: Use a phone, tablet or security key

Scan the QR Code using your mobile device, and you will be prompted to sign in using your Face ID and that's it.

Option C: Your Chrome profile

1. Select your email address to create the passkey, then click "Continue"

2. Click on "Use Password" to verify your identity and you're done!


Windows

You can have four options to use for Passkeys setup:

Option A: Pixel

If you choose Pixel, your browser will connect to it and that's it

Option B: iPhone, iPad or Android device

Scan the QR Code using your device. Once done, your Passkey will be created and saved.

Option C: Security Key

Insert your security key to your device. Your Passkeys should be created and saved.

Option D: This Window device

Please verify that the email address displayed in the tab belongs to you. If everything looks correct, click "OK" to set up your passkey.


Revoking Passkeys from your Aspire account

  1. On your Aspire dashboard, go to "Settings" in the upper right corner and select "Security" (web app). On the mobile app, go to "Account", choose "Settings", and then select "Security".

  2. Click on "Passkeys"

  3. On the landing page, you would see the saved passkey on your account. Click on "Revoke" button, then "Yes, revoke passkey" to finalize the action

Removing Saved Passkeys from your Browser

You can refer to the guide below on how you can remove your saved Passkeys from your browser:

Safari (Mac)

  1. In the menu bar, open the Safari menu

  2. Select Preferences

  3. Go to the Autofill tab

  4. Click the Edit button for Usernames and Passwords

  5. Delete the corresponding entry

Keychain Access also has the ability to store passwords for web browsers - you can use the program to delete any unwanted passwords for websites if you are having problems with your web browser.

Safari (iOS/Mobile)

  1. Open the Settings app

  2. Select Safari

  3. Under General, select Passwords & Autofill

  4. Select Saved Passwords

  5. To view the password, tap the webpage and enter in your phone passcode. To delete select the Edit button and choose Delete for any websites that should be forgotten.

Google Chrome (Desktop)

  1. Open the Chrome menu (in newer versions this will appear as three dashed lines in the upper right corner

  2. Select Settings

  3. Click Show advanced settings

  4. Click Manage Saved Passwords in the Passwords and Forms section

  5. Click the X for any listed website you want to delete the passwords for.

Google Chrome (Mobile)

  1. Open the Chrome menu (this will appear as three dots in the upper right corner)

  2. Select Settings

  3. Select Save Passwords

  4. To delete select the Edit button and choose Delete (or the red minus sign) for any websites that should be forgotten.

Microsoft Edge

  1. Open the More actions menu (this will appear as three dotted lines in the upper right corner)

  2. Select Settings

  3. Select View advanced settings, near the bottom page

  4. Under Privacy and services, click on the Manage by saved passwords

  5. Click the X for any listed website you want to delete the passwords for.

Firefox (Windows)

In the menu bar, open the Tools menu (in newer versions this will appear as three dashed lines in the upper right corner)

  1. Select Options

  2. Go to the Security tab (older versions of Firefox will list this as Privacy)

  3. Select Saved Passwords

  4. To eliminate all existing password, select Remove all. To eliminate specific saved passwords, select View Saved Passwords and delete just those associated with the page you're removing. If you wish, deselect the option for Remember passwords - this will prevent passwords from being saved in the future.

Firefox (Mac OS)

  1. In the menu bar, open the Firefox menu

  2. Select Preferences

  3. Go to the Security tab (older versions of Firefox will list this as Privacy)

  4. Select Saved Passwords

  5. To eliminate all existing password, select Remove all. To eliminate specific saved passwords, select View Saved Passwords and delete just those associated with the page you're removing. If you wish, deselect the option for Remember passwords - this will prevent passwords from being saved in the future.

Internet Explorer

To delete individual passwords, highlight the username pre-filled on the screen and select the Delete (not backspace) key. To delete all saved passwords:

  1. Open the Tools menu (in newer versions this will appear as a gear icon in the upper right corner)

  2. Select Internet Options

  3. Select Content

  4. Under AutoComplete, select Settings

  5. Click Delete AutoComplete history...

  6. To prevent AutoComplete in the future, make sure AutoComplete is deselected for User names and passwords on forms.

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