To safeguard your Aspire account, 2-step verification is mandatory for all users. Users have the flexibility to select their preferred method of verification:
OTP verification - This method involves verifying an OTP received via email during login.
In-app verification - With this method, users are required to add a trusted device which can be used to review and approve login requests on other devices or browsers.
To change your preferred method of verification:
On your Aspire dashboard, go to "Settings" in the upper right corner and select "Security" (web app). On the mobile app, go to "Account", choose "Settings", and then select "Security".
Click "2-step verification"
If you choose In-app verification
Whenever you log in to your Aspire account on your desktop or any other device, a notification will be sent to your trusted device.
You can then click on "Approve" on your mobile device to login to your account. To enable this verification method:
1. Click on "Set up a trusted device"
2. Follow the instructions shown in-app
3. Once you have downloaded the Aspire mobile app and logged in to your account, your device will appear as an option for your trusted device. Click on "Set up as a trusted device"
4. Click the notification sent to their chosen trusted device, follow the 4 verification steps, and that's it!
Once you have configured your in-app verification, you will find the Trusted device tab under Settings > Security.
If you ever need to manage your trusted device, you can access this tab. Here, you can choose to rename your trusted device or remove it completely.
Notes:
You can set up to 5 trusted devices on your account.
We will automatically remove any assigned trusted devices from the list if they have NOT been logged into within 90 days.
Devices without built-in biometric features will not have the option to use the In-app verification method on their Aspire account. They can only utilize the OTP verification method if they have enabled 2-step verification.
If you choose OTP verification
You will receive an OTP to your registered email that needs to be entered before you can access your account.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.