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How to submit a claim?
Updated over a week ago

How to submit a claim

To submit your claims, you may watch the video guide below or follow the steps by steps underneath it.

  1. On your Aspire dashboard, click "Claims" in the left navigation bar (web app) or click "Menu" and choose "Claims" (mobile app).

  2. Click on "➕New claim"

  3. If this is your first time, then you will need to set up your bank details to receive payment.

  4. Upload your receipt

  5. Fill in the expense amount based on the currency spent. (we have over 50 currencies to choose from!)

  6. Type in the Merchant name

  7. Select the date of the expense and the expense category

  8. Select whom you will be submitting this expense. (Your company will have set up a few different groups for you to select from)

  9. Write down the purpose of your spend. Be clear about your reasons for purchase to ensure your claim is not rejected

  10. Click "Submit claim"!

Edit your submitted claims

If you've made a mistake on your claim details, you can edit your submission at any time before it is approved. Simply go to your claims dashboard, click on your submission and click on the "edit" button.

What Happens After You Submit Your Claim?

After you submit your claims, the designated claim approver in your Aspire account will review it. They may either approve or reject your claim.

Approved Claims

If your claim is approved, it will be sent to your finance team for payment. Once the finance team authorizes the payment, your reimbursement will be transferred to your registered personal bank account.

Rejected Claims

If your claim is rejected, the claim approver may provide a reason for the rejection. Nevertheless, you can re-submit your claim by following these steps:

  1. On your Aspire dashboard, click "Claims" in the left navigation bar (web app) or click "Menu" and choose "Claims" (mobile app).

  2. Click on "My claims" and select "Rejected" under "Status."

  3. Find the relevant claim

  4. Click "Re-submit claim"

  5. Update the necessary details, and click "Submit"

Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.

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