How to submit a claim
To submit your claims, you may watch the video guide below or follow the steps by steps underneath it.
On your Aspire dashboard, click "Claims" in the left navigation bar (web app) or click "Menu" and choose "Claims" (mobile app).
Click on "➕New claim"
If this is your first time, then you will need to set up your bank details to receive payment.
Upload your receipt
Fill in the expense amount based on the currency spent. (we have over 50 currencies to choose from!)
Type in the Merchant name
Select the date of the expense and the expense category
Select whom you will be submitting this expense. (Your company will have set up a few different groups for you to select from)
Write down the purpose of your spend. Be clear about your reasons for purchase to ensure your claim is not rejected
Click "Submit claim"!
Edit your submitted claims
If you need to correct any details in your claim, you can make edits at any time before it is approved (while the status remains Pending Review).
To edit your submitted claim, please follow the steps by steps below:
On your Aspire dashboard, click "Claims" in the left navigation bar (web app) or click "Menu" and choose "Claims" (mobile app).
Find your submitted claims.
Click on the three-dotted icon and select "Edit".
Edit your submitted claims details.
Click "Save changes" to confirm your updates.
Note: If you are an approver under the Claims Review Policy, your submitted claims will be automatically approved. In this case, the edit option will not be available. If you need to make changes, you can delete the claim and submit a new one with the correct details.
What Happens After You Submit Your Claim?
After you submit your claims, the designated claim approver in your Aspire account will review it. They may either approve or reject your claim.
Approved Claims
If your claim is approved, it will be sent to your finance team for payment. Once the finance team authorizes the payment, your reimbursement will be transferred to your registered personal bank account.
Rejected Claims
If your claim is rejected, the claim approver may provide a reason for the rejection. Nevertheless, you can re-submit your claim by following these steps:
On your Aspire dashboard, click "Claims" in the left navigation bar (web app) or click "Menu" and choose "Claims" (mobile app).
Click on "My claims" and select "Rejected" under "Status."
Find the relevant claim
Click "Re-submit claim"
Update the necessary details, and click "Submit"
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.