The AI says it cannot connect to my Aspire account. What should I do?
Try the following steps:
Check that your Aspire MCP connector is still authorised — go to Settings → Connected Apps in your Aspire account
Re-authorise the connector if the token has expired
Confirm that your Aspire account is active and in good standing
Restart your AI assistant and try again
If the issue persists, contact Aspire support with a description of the error message you received.
I asked the AI to do something, but it said it is not able to. Why?
There are a few common reasons:
The action may fall outside the Aspire MCP connector's scope (e.g., initiating fund transfers, which are intentionally not supported)
Your Aspire user role may not have permission for that action (e.g., approving bills requires approver access)
The AI may have misunderstood the request — try rephrasing with more detail
For a full list of supported actions, see the "What Can I Do with Aspire MCP?" section above.
What should I do if I suspect unauthorized access?
Immediately revoke the connection, change your credentials if necessary, and contact Aspire Support.
Who do I contact if I need help?
For Aspire account and connector issues, contact Aspire support via:
In-app chat at app.aspireapp.com
Email: support@aspireapp.com
Your dedicated Relationship Manager (Enterprise customers)
For questions about your AI assistant or MCP configuration, refer to the documentation for your specific AI tool (e.g. docs.claude.ai for Claude).