Your account may not be accessible because:
Your application is still being reviewed
There is an outstanding Request for Information (RFI) from our team - please check your registered email and the in-app inbox
Your account has been temporarily frozen pending fraud, risk or other checks
Your account has been closed or rejected
You're attempting to access the Aspire app from a country we cannot service - IP-based blocking applies to prohibited countries
Can I open an Aspire Account if I don’t operate a business?
No. Aspire Australia only supports customers who operate a legitimate business in Australia.
Why was my Account Opening Request Rejected?
If your Aspire account opening request was not approved, you may have received a notification that it was rejected. Your application may have been rejected because we are unable to support businesses that fall outside of our Acceptable Use Policy.
There may be other reasons we are not able to support your business, such as when you didn’t provide us with the information that we requested.
Aspire may not be able to disclose the specific reason an account opening request was not approved. This applies to all rejected applications. You can appeal the decision through your Aspire account manager or partner contact. Appeals are reviewed by our Investigation Team, Investigation Team Lead, or Compliance team, depending on the original rejection reason.