Fraud and Staying Safe Online
Aspire will always ask security questions before beginning our phone conversation with you.
If you receive a call from someone claiming to be from "Aspire" our team will always go through a few security questions first.
We will verify and confirm two things:
Verify your identity by confirming your email address; and
Confirming your Aspire Support Ticket Number*
*If an Aspire Ticket number is not available, we will ask another question based on details provided during your registration with us.
If those two items are not verified, it is not us.
Things we will never ask you to do:
We will never ask for your password or OTP over the call
Send money to a holding account, safe account, or any other account
Make a payment or send money for any reason
Accept a notification on your phone
Ignore a fraud or payment warning
Give us your PIN or any personal information
If someone’s claiming to be from Aspire and asking you to do this – it’s a scam.
Suspect Fraud? Here’s What to Do
If you believe you’re experiencing a scam or have already been scammed, please take immediate action. Follow the instructions below based on whether you’re an Aspire user or not.
For Aspire Users
Call Aspire Fraud/ Card Loss Support
You can quickly reach our dedicated Fraud and Card Loss Support Line through the Aspire app by following these steps:
On your Aspire dashboard, go to "Help" in the upper right corner and select "Fraud/card loss support" (web app). On the mobile app, go to "Account", choose "Help", and then select "Fraud/Card loss support"
Call our Fraud Hotline, which is 24/7.
If you can't access the Aspire app:
Call our fraud hotline using one of the numbers below, and our team will assist you right away:
Australia (24/7 support): +61 (02) 5563 0831
Singapore and International (24/7 support): +65 3165 1500
Hong Kong (Weekdays, 9:00 AM – 5:30 PM HKT): +852 2319 4938
US (24/7 support): +1 (888) 867-2130
For Non-Aspire Users
If you are not an Aspire user and suspect fraudulent activity, please email us at support@aspireapp.com with the following details:
Your full name
Your contact number and email address
Details of the suspicious transaction or activity (e.g. amount, date, etc)
Screenshots or supporting documents (e.g. email or message you received, payment confirmation, etc.)
A brief description of what happened
Any actions you’ve already taken (e.g., reported to the bank)
Once we receive your email, our team will review your case and contact you with the next steps as soon as possible.
File a police report
Once you have reported the suspected fraud to the Aspire Support team, please file a police report with your local authorities. If contacted, Aspire will fully cooperate with law enforcement and assist in their investigation.
Never share sensitive information such as OTPs and card details.
Please do not share sensitive information such as OTPs, login, and card details. Aspire will never request such information from our customers.
Aspire will always refer to your ticket number and will never send you a link over SMS.
Please notify us if there are any parties requesting this information. Implement 2-factor authentication for both your email and Aspire accounts. Use distinct passwords across various accounts, avoiding password sharing. It's advisable to update your passwords regularly.
Your account security is of utmost importance to us. You can also play a part in helping to fight against malicious attacks. Please contact us via the Aspire app when you notice any suspicious activities on your account. This will help us improve our onboarding security monitoring efforts and stop any fraudulent activities with immediate action.
Thank you for your trust and continued business with Aspire.