Why was my account closed by Aspire?
Aspire may close (offboard) a customer account in line with our Terms of Service and Acceptable Use Policy.
What happens when my Aspire account is frozen or put on hold?
An account that has been frozen or put on hold cannot send or receive funds. Accounts may be frozen or put on hold as a precaution while fraud, risk and other checks are conducted and/or while a Request for Information remains outstanding. Responding to any RFI in full helps us reach a decision as quickly as possible.
Can I appeal a rejection or closure decision?
Yes. Appeals are typically routed via your country's Sales or Account Management contact, and are submitted with a clear rationale. Depending on the original rejection reason, appeals are reviewed by our Investigation Team, Investigation Team Lead, or Compliance team.
How do I keep my business contact details up to date?
As part of KYB, AFT AU Pty Ltd requires a corporate phone number for your business. If your business does not have a dedicated corporate number, an undertaking from the authorised user stating that their personal number will serve as the company contact number is acceptable. Any changes to contact information must be promptly notified to Aspire.