There are two ways to pay a claim:
Use Aspire AUD debit account directly (for Australia-incorporated businesses)
Process the payment externally and mark the claim as paid in Aspire.
Once a claim is approved by the assigned reviewers per your Claim Review Policy, an Admin or Finance user with transfer rights can proceed with payment.
To pay a claim via Aspire:
On your Aspire dashboard, click "Claims" in the left navigation bar (web app) or "Menu" > "Claims" (mobile app).
Click "Pay approved claims" to view claims ready for payment.
Select the claim(s) you want to pay (individually or in bulk).
Review the payment details and select your AUD account as the source.
Click "Continue" then "Confirm Payment".
To schedule a claim payment:
Select the relevant claim and click "Modify payment".
Click "+ Schedule" and enter your desired transfer date.
Click "Continue" then "Confirm Payment".
To mark a claim as paid externally:
Once claims are paid outside of Aspire, Admin, Claim Approvers, and users under the Transfer Approval Policy can mark them as paid. This can be done when claims are in either "Pending Review" or "Pending Payment" stage.
Select the relevant claim.
Click "Mark as paid" and confirm.
This can also be done in bulk using the "Review pending claims" button.
Note: For Australia-incorporated businesses, claims are paid from your AUD Account. Budget Owners with transfer rights may also approve claim payments for claims within their budget.