Aspire App

Virtual and Physical Cards, Advance Cards, Claims - Billing and Repayments, Receipt Management, Security and Fraud

Manage your Cards & Claims

Covers key information applicable to both virtual and physical cards.

Virtual and Physical Cards

How to review the submitted Aspire card request?

Canceling your virtual or physical card is done by Admin and Budget Owners via your Aspire Account.

Guide to Cancelling Aspire Cards

What is the maximum limit I can spend on my virtual and physical cards?

There has been a deduction from my Aspire Card, but the payment failed on the merchant's website.

How to Freeze a Virtual or Physical Card

How to set or update the spending limit on Aspire cards

How to View Cashback Details

How to Retrieve the META Verification Code for Aspire Card Transactions

Once a card is assigned to a specific user, it can no longer be re-assigned to another.

﻿Can I re-assign active cards from one user to another?

Different user types have varying levels of access when it comes to editing their Aspire card details

How to edit my Aspire card details?

Why is my Aspire card frozen?

Where is my card refund?

Guide to receiving cashback using Aspire Cards

Guide to using Aspire cards

My card transaction failed

Guide to Merchant Lock for Aspire card

Guide to Currency Lock for Aspire card

General Information

My Aspire Virtual Card is Expiring/Expired

Can I receive funds using my virtual debit card?

How to Replace Aspire virtual card?

Guide to creating Aspire Virtual Cards

Guides on creating, managing, and replacing Aspire virtual cards.

Virtual Cards

How to Reset the Physical Card PIN

Guide to Creating Aspire Physical Cards

What is the cost of a physical card?

Guide to activating Aspire Physical card

My Aspire Physical Card is Expiring

Guides on ordering, activating, and managing Aspire physical cards.

Physical Cards

What are the card exchange rates?

My Aspire card has been charged an additional fee after my original transaction

A CEC charge refers to a transaction with a crypto exchange for the purpose of withdrawing funds from the exchange.

What do CEC charges refer to?

Card-related fees, exchange rates, and additional charges for Aspire card transactions.

Card fees and rates

Advance Limit

Guide to Activating Aspire Advance Limit

Advance Limit Eligibility & Available Currencies

Eligibility and Application

Guide to increasing Aspire Advance Limit

Guide to using Aspire Advance Limit

What are the benefits of Aspire Advance Cards?

My Aspire Advance Limit has been frozen or closed down

Guide to Aspire Advance Limit Repayment

Guide to Aspire Advance Limit Billing

Billing and Repayments

How to link my Aspire cards to PayPal?

How to link the Aspire card with Apple Pay?

How to Link Aspire Card with Google Pay

My Aspire card is restricted from making payments on Facebook

Linking Aspire cards with third-party platforms.

Cards Integration

How to reduce the risk of my card information being misused?

What happens if I enter the wrong PIN three times?

My Aspire card has been charged multiple times for the transaction

My physical card was lost/stolen

Raise dispute for unauthorized transactions directly in-app!

Guide to Raising a Dispute for Aspire Card Transactions

An unauthorized transaction has been made on my Facebook advertisement account using the Aspire Card

Resources for preventing and handling fraud, unauthorized transactions, and disputes.

Cards Security and Fraud

Users can be notified to add receipts to their transactions by Admins, Finance, and Budget Owners either manually or through automation.

How to send receipt requests on outbound transactions?

Users can either manually or auto-match receipts to transactions!

How to upload and match receipts on transactions

Upload receipts, match them to transactions, and send receipt requests for outgoing payments.

Receipt Management

Understanding Claims Feature

How to submit a claim?

How to approve a claim?

How to pay a claim?

Learn how to use Aspire’s Claims feature.

Claims

Find answers and get help from Intercom Support and Community Experts

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