What is the Claims Feature?
The Claims feature enables you to submit reimbursement requests for business expenses you've paid out of pocket. After your request is reviewed and approved, the reimbursed amount will be transferred directly to user's personal bank account details.
Who Can Access the Claims Feature?
All users can:
Submit their own reimbursement claims
Track the status of their submitted claims
Admin and all Finance users can:
View all company claims (not just their own)
Admin and Finance users with transfer rights have additional permissions to:
Review and approve pending claims
Process payments for approved claims
Access advanced filtering and reporting features
Managing Claims
Viewing All Company Claims
To access the claims dashboard:
On your Aspire dashboard, click "Claims" in the left navigation bar (web app) or click "Menu" and choose "Claims" (mobile app).
This will display all claims submitted across your organization.
Filtering Your Claims View
You can customize your claims view using these filtering options:
Quick Filters:
My Claims: View only the claims you've personally submitted
Group by: Group claims by its budget's
Sort Options: Organize claims by status or date (most recent first)
Status Filters:
Draft
Ready for submission
Missing information
Payment Scheduled
Pending Review
Pending Payment
Paid
Paid at Aspire
Paid outside
Rejected
Payment Processing
More Filters:
Budget
Date range
Employee
Category
Custom reporting fields (if configured)
Review and Payment Actions
Note: Only Admin and Finance users with transfer rights can review and process claim payments.
To Review Pending Claims:
Click "Review pending claims" to see all submissions awaiting approval.
To Process Approved Claims:
Click "Pay approved claims" to access the payment section
In this section, you can:
Review approved claims ready for payment
Process payments individually or in bulk
Select which claims to pay out
Currency Support
Submitting Claims
You can submit claims in over 50 different currencies. Simply:
Select your preferred currency under "Expense amount".
Enter the reimbursement amount.
Payment Currency
Claims are paid out based on your available Aspire debit account. You can select the appropriate Aspire debit account as the source of funds for claim payouts.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.