Steps to submit a claim:
On your Aspire dashboard, click "Claims" in the left navigation bar (web app) or "Menu" > "Claims" (mobile app).
Web App View
Mobile App View
Click "+ New claim" or "Submit a claim".
If this is your first time, you will need to set up your Australian bank details to receive payment.
Fill in the expense amount based on the currency spent (50+ currencies supported).
Upload your receipt or supporting document.
Select the budget you will be submitting this expense to (if applicable).
Write down the purpose of your spend. Be clear about your reasons for purchase to avoid rejection.
Click "Submit claim".
Note: If you are an approver under the Claims Review Policy, your claims will be automatically approved and moved to "Pending Payment" status.
Editing a submitted claim:
You can make edits at any time before the claim is approved (while the status is "Pending Review"):
Go to "Claims" > "My claims" and select the claim to edit.
Click "Edit" and make the required changes.
Click "Save".
Notes:
If you're an approver under the Claims Review Policy, editing won't be available as claims are auto-approved and moved to status "Pending Payment".
To make changes, delete the claim and resubmit with the correct information.
What happens after claim submission:
The designated claim approver will review the claim.
If approved, it proceeds to the Finance team for payment into your registered Australian personal bank account.
If rejected, the approver may provide a reason. You can resubmit after making corrections.