Admin users on a Hong Kong Premium plan can cancel their subscription at any time. Your plan downgrades to Basic immediately, and billing stops from the next invoice cycle.
Who can do this: Admin users only.
Who cannot cancel: Finance Transfer users can view billing details but cannot initiate or complete a cancellation
Steps to Cancel Premium Plan
You can start the cancellation from either of these paths:
Path A: Go to Manage Account → Billing → Manage Plan → Cancel
Path B: Go to Billing page → "View Benefits" → side sheet → Cancel
Both paths open the same cancellation flow:
On the Manage Plan side sheet, review the comparison of Premium vs Basic benefits.
Click "Cancel Plan" to proceed
Note: You can also click "See All Benefits" if you want to review what you'd lose before deciding.
On the confirmation screen, read the summary:
Your benefits will stop immediately
You will only be charged for prorated usage
Click "Yes, Cancel" to continue.
Select a reason for cancelling from the list provided. If you choose "Other", you must enter a short explanation. You cannot proceed without completing this step.
Confirm your cancellation.
What Happens After You Cancel
Your plan changes from Premium to Basic immediately
All Premium benefits and your Premium tag are removed straight away
Your feature limits revert to Basic
Billing stops from the next invoice cycle
Any outstanding invoices remain payable — cancellation does not remove them
You'll be redirected to the Billing page
Note: If you cancel while you are still in a free trial period, the free trial ends immediately, and no further zero invoices will be generated.
What to Do If You Can't See the Cancel Option
Confirm you are logged in as an Admin user.
Finance Transfer users cannot cancel. Ask your account Admin to do this.
Partner Perks
The Exclusive Partner Perks section displays perks available with Premium
"View all" links to the Hong Kong partner perks page