There can be instances when you're making a payment online that has failed on the merchant end (the online store you're purchasing from) but still gone through on your Aspire Card.
In the event of such a scenario, kindly log in to the Aspire app and connect with us via the chat option located at the lower right corner of the screen. Please mention the following details to enable us to assist you quickly:
Your Aspire Account & Card you used to make the purchase
The date and time (if possible) you made the purchase
Amount the purchase was for
Merchant you were purchasing from
Any screenshots
We will then work with our Partners to confirm the next steps or when the refund will be made back to you.
Note: Refunds can take up to 7-10 business days.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.