Follow this guide on how to use your Aspire Virtual and Physical cards.
What type of transactions can I use my card with?
There are no restrictions placed on your card for any kind of transaction (e.g. purchasing crypto). However, our card provider or VISA can still reject transactions based on the fraud and risk regulations they have set up on their end.
How to view the virtual and physical card details?
Note: You can only access the details of a card that has been assigned to you.
To view your card details, such as card number, expiry date and CVV, follow the steps below:
On your Aspire dashboard, click "Cards" in the left navigation bar (web app) or click "Menu" and choose "Cards" (mobile app).
Select the Card you would like to see the details of
Scroll down and click on "Show card numbers"
An OTP will be sent to your email (or preferred OTP delivery method)
Enter the OTP
The card numbers should now appear for you to see and use
Tip 💡 click on the card numbers to copy them
How to fill out the Card's Details when using Aspire cards for payment?
Refer to the guide below when filling out the card's details using your Aspire Card for payment.
Items | Information |
First Name | Insert the first name of the card's owner |
Last Name | Insert the last name of the card's owner |
Address | Insert your business address |
City | Insert the city where your business resides |
Country | Insert the country where your business resides |
Province | Insert the province where your business resides |
Postal Code | Insert the postal code of where your business resides |
Card's number | Insert the card's number (to view your card's number, follow the steps by steps here). |
CVV number | Insert the card's CVV number (To view your card's CVV number, follow the steps by steps here). |
Card expiry date | Insert the card's expiry date (to view your card's expiry date, follow the steps by steps here). |
What is the billing address for my card?
You can use your company's address for your card's billing address.
When making a payment that requires a billing address, you can use your company's address for the designated billing address.
Card name: Director's name as per the card
Card Billing Address: Director's Address/Company address
Note: If there's an error in name or address, the payment won't be blocked.
What is the difference between a cardholder's name & card's name?
Cardholder's name
The cardholder's name refers to the user's name that has been assigned to that card. You may use this when filling out card details for payment purposes. For virtual cards, It is located on top of the card's page.
Whereas for blue physical cards, it will be located on the back side of the physical card.
Note: If it says "My card", then the cardholder's name will be your registered name on the Aspire Account. To find your registered name on the Aspire Account, navigate to the "Personal Details" in Settings.
Card's name
The card's name refers to the name of the card. It can be used to indicate what the card is used for. For virtual cards, It is located under the card's image.
Whereas for blue physical cards, it will be located on the back side of the physical card, under the cardholder's name.
Can I use my physical card to withdraw cash from an ATM?
Yes, however, there are limitations when withdrawing cash from an ATM with an Aspire Card.
Please note the following limitations when withdrawing cash from an ATM with your Aspire physical card.
Cards tagged to the IDR/SGD/USD/EUR/GBP account can only be used for ATM withdrawals outside of Singapore
There is a 5 SGD charge per withdrawal
The daily limit to withdraw is 500 USD per card (or an amount equivalent to 500 USD)
Cards tagged to an Advance Limit cannot be used for ATM withdrawal.
Can my physical card be used overseas?
Absolutely! You may use your Aspire physical card for digital and in-store purchases overseas.
Note: Remember to activate your physical card and set your card PIN in the Aspire App before using it.
Can an admin user limit the overseas use of physical cards?
This feature is not yet available; however, we are working to make this a possibility in the future.
We suggest you upvote this feature via this link to get the latest updates from our Product Managers directly.
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