We are permitted to issue a recall for SWIFT transfers if the circumstance falls under the following categories:
Fraud (we'll require a crime reference number if requested)
Duplicate transfers
Incorrect beneficiary details
Wrong transfer details
Recalls (requests to return your sent funds) are only performed on a 'best endeavors' basis. They require the cooperation of the intermediary and receiving banks, together with approval from the recipient of your transfer.
This process is manual for banks, so there is no definitive time on how long this will take. It could be between 10 working days to a month.
To request a recall process for the transfer you sent, please contact our Support Team via the Aspire app and confirm the transaction ID of the transfer you want to recall. Our team will get in touch with you within 24 hours.
Note: We are unable to recall local payout transfers.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.