In the event that your PayNow transaction was rejected/failed, and you have not seen the refund in your account, please chat with our Support Team and provide the following:
Attach a transaction receipt/proof which shows that the payment failed
Date funds were rejected by the beneficiary
Transfer amount
We will be in touch with you shortly to confirm if the refund has been sighted and can be credited to your virtual account.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.