Where do I find and submit the required transfer details?

Sometimes, our team requires further information and documents before we credit your transfer.

Updated over a week ago

Admins and Finance users can check and submit these documents or information in-app:

  1. On your Aspire dashboard, click "Review incoming transfer" in the right navigation bar (web app) or click "Tasks" and choose "Review incoming transfer" (mobile app).

  2. Tap the pending transfer listed, then hit the "Enter information" button below

  3. Input/upload needed info/documents, then click "Submit"

Our transactions screening team will receive and assess your submitted documents. You'll get a notification once your transfer is credited to your account.

Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.

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