Completing your biometric verification is an essential step to unlock full access of your Aspire account. This comprehensive guide walks you through each phase of the verification process, ensuring a smooth and successful experience.
What You'll Need Before Starting
Before beginning your verification, please ensure you have the following documents ready:
A valid passport or national ID:
Not expired
Must be in color (black and white copies are not accepted)
Original documents only - no photocopies or scanned versions
A smartphone with camera access for selfie verification
Proof of address document (not required for Hong Kong/China incorporated companies)
Step-by-Step Verification Process
Navigate to www.aspireapp.com.
Log in using your existing credentials.
Click on the "Home" section to access your dashboard.
Locate the "Tell us about yourself" section on your dashboard.
Click "Submit Details" to begin the verification process.
Select "Continue" followed by "Start Verification" to proceed.
Choose "Continue on Mobile" and click "Get secure link".
Select your preferred connection method.
QR Code (Recommended): Scan the barcode directly with your phone.
Link sharing: Copy the link and send it to your mobile device.
Scan the QR code or access the link on your mobile device.
Select your document's issuing country.
This refers to where your ID document was issued, not your nationality or citizenship.
Choose the type of document you'll use for verification.
The document must clearly show your face.
Must not be expired.
No scanned copies accepted.
Must be in full color.
Allow camera permissions when prompted - this is essential for the verification process.
Take a clear photo of your ID document, ensuring it fits completely within the green frame guidelines.
Proceed to the selfie capture phase.
Position your face clearly within the oval frame and take your selfie.
This step confirms your identity by matching your live image with the photo on your submitted document.
Click "Start Verification" for address verification.
The document must display the official logo.
Show your full name.
Include your complete address.
Dated within the last 6 months.
Select the country where your address document was issued.
Choose the type of address document you're providing.
Review the on-screen requirements to ensure your document meets all criteria, then click "Continue".
Upload your proof of address using one of these methods.
Select a photo from your device's gallery.
Take a new picture using your camera.
Upload a PDF file.
Confirm you receive the "Upload Successful" message, indicating your address verification has been submitted.
Verification Complete
Once all phases are completed, your biometric verification process is finished. You'll receive confirmation that your submission has been successful, and the Aspire team will review your documents.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.