Aspire allows you to debit funds from a linked external bank account into your Aspire USD account via ACH.
Note:
You must have at least one external bank account in Connected status before you can initiate an ACH debit.
See How to Link an External Bank Account for setup instructions.
Eligibility
Admin and Finance Transfer users are allowed to initiate transfers to pull funds from the external bank account.
How to Initiate an ACH Debit
You can start an ACH debit from two places:
Receive money page on USD checking accounts → Click "Transfer from linked external account"
Linked account details page → Click "Transfer to Aspire" on any Connected account
Steps
On your Aspire dashboard, navigate to one of the entry points above.
Select the linked account you want to pull funds from.
Enter the amount you wish to debit. The screen will display the effective amount to be received after the applicable fee (if any)
4. Review the transfer details on the Review transfer screen:
5. ACH Company ID whitelisting notice:
First-time debit : If this is your first ACH debit from the selected linked account, you would need to whitelist Aspire's ACH Company ID with your external bank. If your bank uses ACH safe lists (positive pay, allowlists, or ACH blocking), please ensure Aspire's organisation ID (1320783022) is included.
6. Click "Confirm" to submit the transfer.
7. Once the transfer is initiated, the debit will appear under Upcoming payments in the transaction section as a pending credit
What Happens When a Transfer Fails
A transfer can fail due to a couple of reasons :
Insufficient balance in the external account : Kindly check if your external bank account has sufficient balance for the debit
Technical errors or transfer not meeting Aspire’s internal risk policies: Kindly reach out to support for more information
Support Email: support@aspireapp.com or;
Log-in to your account and reach out via Chat support
What to Expect After a Transfer is Initiated
Scenario | What Happens | What You See |
✅ Completed | Funds are credited to your Aspire USD account. | Transaction moves from Upcoming payments to the Past transactions tab. |
⚠️ Returned before settlement | Debit is returned by your external bank (e.g. debit block, insufficient funds, account closure). | You receive a notification with the reason. The pending entry in Upcoming payments is removed. |
🔴 Returned after settlement | Debit is returned after funds have already been credited to your Aspire account. |
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Troubleshooting:
My ACH debit has rolled back.
Check the reason shown on the submission page. Common causes include insufficient funds in your external account or a risk review hold. If the issue persists, contact Aspire support.
My linked account shows "Disconnected," and I cannot initiate a debit.
Your Plaid connection needs to be refreshed. Go to your linked account details page and click "Refresh". See Guide to Linking an External Bank Account to Your Aspire USD Account for detailed steps.
I submitted a debit but it has not settled yet.
ACH debits take time to process. Check the Upcoming payments section for the current status. If there is a delay, Aspire's compliance team will reach out via email if additional information is needed.
My debit was returned after it settled.
See the "Transaction returned after settlement" section above. The return reason will be included in the notification you receive.