You can pay approved claims in two ways:
Via the Aspire USD Checking Account, or
Externally, by processing the payment outside Aspire and marking the claim as paid in the platform.
Once a claim is approved based on your business's Claim Review Policy, a user with the appropriate permissions (Admin or Finance with transfer rights) can proceed with the payment or mark the claim as paid.
If the claim is linked to a budget, the Budget Owner with transfer rights may also process the payment.
How to pay Claims using the Aspire USD Checking Account
On your Aspire dashboard, click "Claims" in the left navigation bar (web app) or click "Menu" and choose "Claims" (mobile app).
Click on "Pay approved claims" at the top
Select the claims that you want to pay and click "Pay".
Click "Make payment".
Note: Currently, scheduled claim payments are not supported when using the Aspire USD Checking account.
How to mark claims as paid
If a claim has been paid outside of Aspire, users with the appropriate permissions (Admin, Claim Approvers, and users under the Transfer Approval Policy) can mark the claim as paid within Aspire. This can be done at either of the following stages:
Claims in Pending Review stage
On your Aspire dashboard, click "Claims" in the left navigation bar (web app) or click "Menu" and choose "Claims" (mobile app).
Click on "Review pending claims".
Select the relevant claim.
Click "Approve", and choose "Approve and mark as paid".
Confirm by selecting "Yes, I’m sure".
Claims in Pending Payment stage
On your Aspire dashboard, click "Claims" in the left navigation bar (web app) or click "Menu" and choose "Claims" (mobile app).
Click on "Pay approved claims" at the top
Select the relevant claim that you want to mark as paid.
Click "More Actions" at the bottom of the claim page.
Select"Mark Claim as paid".
Confirm by selecting "Yes, I’m sure".
Notes:
There will be no payment made from the Aspire account.
If the claim was linked to a budget, then it won't impact the budget's limit.
Once the claim is marked as paid, you cannot make further changes to it.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.