Admin users can set up a custom Claim Review Policy that allows a wide range of users to review and approve claims in your Aspire Account.
If you’re assigned as a claim approver, follow the steps below to review and approve or reject claims:
On your Aspire dashboard, click "Claims" in the left navigation bar (web app) or click "Menu" and choose "Claims" (mobile app).
Click on "Review pending claims".
You’ll see a list of claims awaiting your approval and that of other approvers (depending on your claim review policy).
Select a claim and click "Review".
Approve the claim if it passes, or reject it if it does not.
When rejecting a claim, you can provide a reason in the notes section.
If Approve is selected, Admins or Finance with transfer rights users can choose:
Approve and Pay now: Approves the claim and moves directly to the payment step in Aspire.
Approve and mark as paid: Use this if the claim has already been paid outside of Aspire.
Approve Only: Moves the claim to the “Pay approved claims” section for later payment.
Notes:
Users without payment permissions will only see the “Approve Only” option.
Once approved, the claim will appear in the “Pay approved claims” section, where Admins or Finance with transfer rights can complete the payment.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.