How to submit a claim
To submit your claims, you may follow the steps below:
On your Aspire dashboard, click "Claims" in the left navigation bar (web app) or click "Menu" and choose "Claims" (mobile app).
Click on "New claim"
If this is your first time submitting claims, then you will be asked to set up your bank details to receive the claims payment.
Next, upload your receipt. Aspire will scan and auto-fill the claims details!
You can still adjust the auto-filled claims details:
Select the currency and fill in the expense amount.
Type in the Merchant name.
Select the date of the expense.
Next, submit the claim within a budget and add a note for the claims reviewer (optional).
Select a category (required).
Add supporting documents (optional).
Click "Submit claim"!
Edit your submitted claims
If you need to correct any details in your claim, you can make edits at any time before it is approved (while the status remains Pending Review).
To edit your submitted claim, please follow the steps by steps below:
On your Aspire dashboard, click "Claims" in the left navigation bar (web app) or click "Menu" and choose "Claims" (mobile app).
Seyour submitted claims.
Click on the three-dotted icon and select "Edit".
Edit your submitted claims details.
Click "Save changes" to confirm your updates.
What Happens After You Submit Your Claim?
After you submit your claims, the designated claim approver in your Aspire account will review it. They may either approve or reject your claim.
Approved Claims
If your claim is approved, it will be sent to your finance team for payment. Once the finance team authorizes the payment, your reimbursement will be transferred to your registered personal bank account.
Rejected Claims
If your claim is rejected, the claim approver may provide a reason for the rejection. Nevertheless, you can re-submit your claim by following these steps:
On your Aspire dashboard, click "Claims" in the left navigation bar (web app) or click "Menu" and choose "Claims" (mobile app).
Click on "My claims" and select "Rejected" under "Status."
Find the relevant claim.
Click "Re-submit claim".
Update the necessary details, and click "Submit".
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.