The AI says it cannot connect to my Aspire account. What should I do?
Try the following steps:
Check the connection is still active. Go to "Settings" then "MCP" and look for your AI client in the list.
If it is not listed, reconnect from your AI client. Log in with your Aspire account and approve access again.
Check whether you have been blocked. If you see a blocked notice instead of your connections list, your Admin has switched off your MCP access.
Check whether MCP is still enabled for your business. If your Admin has disabled it, no one can connect.
Confirm your Aspire account is active and in good standing.
Restart your AI client and try again.
If the issue continues, contact Aspire support with a description of the error message you received.
I see "Cannot access Aspire MCP" when I try to connect. What does it mean?
Your MCP access has been switched off. This happens for one of two reasons:
Your Admin has blocked MCP access for your account
Your Admin has disabled MCP for your whole business
The message is the same in both cases. Contact your admin to have access restored.
Notes:
You will only see this after you log in with your Aspire email, because access is checked at that point.
Your AI client will still show the option to connect, because no connection was created.
I asked the AI to do something, but it said it is not able to. Why?
There are a few common reasons:
The action may fall outside the Aspire MCP connector's scope (e.g., initiating fund transfers, which are intentionally not supported)
Your Aspire user role may not have permission for that action (e.g., approving bills requires approver access)
The AI may have misunderstood the request — try rephrasing with more detail
The action may be switched off for your business. Your Admin controls which actions AI clients are allowed to perform in "Manage tool permissions".
For a full list of supported actions, see the "What Can I Do with Aspire MCP?" section above.
What should I do if I suspect unauthorized access?
Immediately revoke the connection, change your credentials if necessary, and contact Aspire Support.
Who do I contact if I need help?
For Aspire account and connector issues, contact Aspire support via:
In-app chat at app.aspireapp.com
Email: support@aspireapp.com
Your dedicated Relationship Manager (Enterprise customers)
For questions about your AI assistant or MCP configuration, refer to the documentation for your specific AI tool (e.g. docs.claude.ai for Claude).