Note: The Premium Plan is currently in beta. If you're interested in activating the Premium Plan, please reach out to our Support team via the Aspire app.
Here’s everything you need to know about how billing works for Aspire Premium.
How Am I Charged for Aspire Premium?
Aspire Premium is a paid monthly subscription, billed in SGD to your Aspire SGD Account. The standard monthly fee is SGD 15 (excluding taxes).
The fee is automatically deducted on the 1st of each calendar month. Your invoice includes a cost breakdown showing the plan fee, applicable taxes (currently 9% GST), and the account being charged.
When Does My Billing Cycle Start?
Your billing cycle always begins on the 1st of the month.
If you upgrade mid-month, your first invoice will be prorated based on your subscription start date.
The full subscription fee applies from the following calendar month onward.
How Do I View My Invoices?
Admin users can view the billing information and invoice history by following the steps in Guide to my Subscription's Billing Information.
The information displayed for your upcoming invoice amount and next invoice date depends on your current or past Premium plan status.
Basic Plan Users
If you're on the Basic plan, you’ll see blank for both the upcoming invoice amount and next invoice date in the following cases:
You’ve never subscribed to the Premium plan, or
You previously subscribed to the monthly Premium plan but cancelled it in the previous calendar month.
Premium Plan Users
If you’re currently subscribed to the Premium plan, or if you upgraded or cancelled your plan within the current calendar month:
The upcoming invoice amount will reflect a prorated fee based on the number of days you were subscribed this month.
The next invoice date will be shown as the 1st of the next calendar month.
If your Premium subscription has been active since the start of the month and hasn’t changed:
The upcoming invoice amount will reflect the full monthly fee (SGD 15 + GST 9%).
The next invoice date will also be displayed as the 1st of the next calendar month.
What Happens if I Cancel or Miss a Payment?
If your Aspire SGD Account has insufficient funds on the 1st, we’ll attempt to collect the payment automatically once funds are available.
If payment is still unsuccessful by the 2nd, your invoice will be marked as overdue, and we’ll send you a reminder.
You’ll have a 10-day grace period to top up your SGD account. Once topped up, the system will automatically deduct the overdue payment.
If payment isn’t completed by the 11th day, your plan will be automatically downgraded to the Basic plan.
If you top up after the downgrade:
Aspire will still deduct the overdue Premium plan fee.
Your Premium plan will not be reinstated automatically.
You’ll need to manually upgrade again via the Aspire app to resume Premium benefits.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.