Wise Integration Steps
Note: Only businesses registered in Singapore can integrate the Aspire SGD Account with Wise. To explore alternative international payment options from your SGD Account, please click here.
Both the Aspire user (must be an Admin user) and the Wise user involved in this integration must be the same person. Admin users can follow the video or the step-by-step guide below on integrating Aspire SGD Account with Wise:
1. Login and click 'Make a transfer'
2. Add a 'New recipient' and select "Other Currencies"
3. Once you've added the new recipient details, you will be prompted to initiate your Wise integration
4. Select the option to link your Aspire account with an existing Wise account, or create a brand-new Wise account through Aspire.
Notes: If you change your password on Wise's platform, the integration will stop working. If this happens, please chat with our Support Team by logging in to your Aspire Account so we can help re-activate the integration for you.
Integrating Wise with Second Aspire Account
If you have multiple Aspire accounts for different businesses, you can link them to one Wise account. The Wise account must have multiple business accounts matching your business' UENs.
Follow the steps below to successfully integrate your second Aspire account with your existing Wise account (for Admins only):
Login to Wise and create a business account for your other business (if you don't have it yet)
Open Aspire. select your un-integrated Aspire account.
Go to SGD account, click 'Make a transfer' and select a foreign currency.
Choose 'New Recipient' and click on 'Connect to Aspire'
Select your second or newly created Wise business account and follow the steps to complete the setup.
Aspire-Wise Integration Timeframe
It can take up to 2 working days to integrate your Aspire account with your Wise account.
Troubleshooting Wise Integration Issues
Why is Wise integration unavailable for my account?
Wise integration may be unavailable or deactivated for two reasons:
Business Activity Not Supported
Wise does not support certain business activities as outlined in Wise's Acceptable Use Policy. If your business falls under these restricted categories, you will not be able to integrate Wise with your Aspire account.
Risk Assessment Review
Following a compliance or risk review, Wise integration may be deactivated if your business activity does not align with our partner's risk appetite. Due to compliance requirements, we cannot provide specific details about individual assessments.
What happens to my Wise integration?
Your Aspire SGD account remains active for local SGD transactions
FX transfers through Wise will no longer be available
Any pending payments or remaining balances in your Wise account will be canceled and returned using the original payment method
Alternative Solutions
You can still process international transfers using our alternative FX partner. To get started:
Submit the Transfer Request Form.
Our team will contact you shortly after form submission.
Your account balance is $0
When you perform the integration for the first time, do ensure that your account has a balance above $0. Otherwise, you will face an error message preventing you from making a transfer.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.