There are two ways to pay a claim: use the Aspire debit accounts or process the payment externally and mark the claim as paid in Aspire.
How to pay Claims using an Aspire Debit Account
How to pay claims individually
Approvers under the Transfer Approval Policy can review the submitted claim payment by following the steps in the article: How Transfer Approval Policy Works.
How to pay claims in bulk
Admin or Finance users with transfer rights can pay the approved claims in bulk by following the steps below:
On your Aspire dashboard, click "Claims" in the left navigation bar (web app) or click "Menu" and choose "Claims" (mobile app).
Click on "Pay approved claims" at the top.
Choose your payment method:
Bulk payment: Click the "Bulk pay" button and select the approved claims you want to include.
Single payment: Select one of the approved claims to make a single payment.
Click "Pay", then "Make payment"
Notes:
Processed immediately by Admin or Finance users with transfer rights.
No Transfer Approval Policy review required.
At the moment, scheduling a claim payment is not yet supported for payments made from an Aspire HKD, CNY, USD, EUR, or GBP account.
How to mark claims as paid
Once claims are paid outside of Aspire, Admin and Claim Approvers have the option to mark them as paid. They may mark claims as paid when the claims are in either the "Pending Review" or "Pending Payment" stage.
Claims in Pending Review stage
Select the relevant claim that you want to mark as paid. You can also do this in bulk by accessing the "Review pending claims" button.
Next, click "Approve", and choose "Approve and mark as paid"
Once you're sure, hit "Yes I'm sure"
Claims in Pending Payment stage
Select the relevant claim that you want to mark as paid. You can also do this in bulk by accessing the "Pay approved claims" button.
Next, click "More Actions" at the bottom of the claim
Choose "Mark Claim as paid"
Once you're sure, hit "Yes I'm sure"
Notes:
Once you mark the claim as paid:
There will be no payment made from the Aspire account.
If the claim was linked to a budget, then it won't impact the budget's limit.
Once the claim is marked as paid, you cannot make further changes to it.
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