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How to Cancel/Recall Outbound Aspire SGD Transfer
How to Cancel/Recall Outbound Aspire SGD Transfer
Updated over a week ago

Local Transfers from SGD Account

Local FAST transfers cannot be cancelled. However, our team can help you request a recall of the payment by filling out this form.

Our team will help to request a recall of the payment. A $20SGD fee will be deducted if the transfer recall is successful. Please note that the process may take up to 30 days and may only be successful if the account holder returns the funds. Our support team will be sure to email you about your case's progress within this timeframe.

For a faster recall process, we recommend that you contact the account holder to ask for funds to be returned or ask them to sign the DBS debit authorization form. If the funds were returned directly to you by the sender, please let us know so we can stop the existing recall process on our end.

If the recall fails after 30 days, you may consider lodging a police report if you are certain that it is an erroneous funds transfer and have received confirmation that the recipient did not consent to return the funds. It is an offence under the Penal Code for the recipient to retain or use the funds after being informed that it was sent by mistake. An investigating officer will typically be assigned to your case and provide subsequent updates directly to you.

Outbound FX Transfers from SGD Account

Note: For Singapore and Indonesia-incorporated businesses only.

Cancelling FX Transfers

If your outbound transfer is still under the "Initiated" status, you can request to cancel the transfer by chatting with our Support team. Click the chat button on the lower right of the screen after logging in to your Aspire account. Please confirm the following details in your email:

  • Transaction ID of the transfer you want to cancel:

  • Transfer Amount:

  • Reason for cancelling the transfer:

Once our team receives your request, we'll reach out to our partner, Wise, and request to cancel your transfer. Allow our team to get back to you within 1 business day.

If your outbound transfer is under "Funds Converted" or "Completed" status, we can no longer request to cancel this transfer. If it's crucial for you to get the funds back, you may follow the guide below on how to recall FX transfers.

Recalling FX Transfers

Please note that recalls (requests to return your sent funds) are only performed on a 'best endeavours' basis. They require the cooperation of the intermediary and receiving banks, together with approval from the recipient of your transfer.

This process is manual for banks, so there is no definitive time on how long this will take. It could be between 10 working days to a month.

To initiate a recall process for your sent transfer, simply login to the app and connect with our support team via the chat feature located at the bottom right corner of your screen. Please provide the transaction ID of the transfer you wish to recall. Our team will reach out to you within 24 hours to guide you through the process.

Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.

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