Yes, you can request to switch to a 9-digit account number for your Hong Kong account. This will allow you to receive payments from providers that only support 9-digit account numbers, such as Airwallex and Stripe.
To proceed, simply reach out to our Support team in the Aspire app. We'll help you update your existing 11-digit account number to a 9-digit format.
Once updated, the 9-digit account number will apply to all debit accounts under your Hong Kong account: Aspire HKD, USD, and CNY accounts.
Note: When the 9-digit account number is issued, your existing 11-digit account number will be closed and no longer available for use.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.