Proof of Address is required for some individuals whose identity we need to verify, such as admin users and Finance Transfer users. Accepted documents include one or more of the following, provided they show your full name and address:
Current lease agreement
Recent paystub (within 60 days)
Utility bills (mortgage, cable/internet, water, electric, gas)
Bank statement
Prior year filed tax return
Non-expired Driver's Licence
Cell phone bill
Tax bill or property tax statement
My account has been dormant - what happens?
Accounts that show no transaction activity for an extended period are subject to review to confirm the account remains within Aspire's Acceptable Use Policy and that customer information remains current and accurate.
We may issue a Request for Information as part of this review. In these cases, we may close your account if you do not respond to our request.
What is a Request for Information (RFI), and why am I receiving one?
Where information is incomplete or requires updating, our team issues a Request for Information to the customer and are generally sent to the Admin user. Please respond promptly to avoid disruption to your account.