Note: The Premium Plan is currently in beta. If you're interested in activating the Premium Plan, please reach out to our Support team via the Aspire app.
As an Aspire Premium user, you’ll receive priority support to help you resolve issues faster and more efficiently.
Whether you’re facing a time-sensitive problem or simply need help navigating a feature, our team is here to support you — with shorter wait times and faster resolutions.
What is Priority Support?
Priority Support gives Aspire Premium users preferential access to our support team, with faster routing, quicker resolutions, and access to more experienced agents.
Here's what you can expect:
Jump the Bot: Skip the AI chatbot and connect directly with a human support agent when using the chat channel.
Jump the Queue: Your queries will be prioritized ahead of others in the queue, meaning faster allocation to a support agent, even during busy hours.
Straight to Expert: On email, your queries are routed directly to our in-house expert support team, bypassing the standard first-level review.
Whether it's resolving complex issues or getting guidance on our features, Priority Support ensures you're never stuck waiting in line.
Support Channel Availability (Basic vs Premium)
Feature | Premium Plan (Priority Support) | Basic Plan |
24/7 Support (Chat & Email) | ✅ | ✅ |
AI Chatbot Access | ✅ | ✅ |
Jump the Bot (Chat) | ✅ | ❌ |
Jump the Queue (Chat) | ✅ | ❌ |
Direct to Expert (Email) | ✅ | ❌ |
How do I access Priority Support?
Just reach out to us via the in-app chat as usual. As a Premium user, you'll have the option to skip the chatbot and connect directly with our Support team.
If your query requires further assistance, we’ll seamlessly route your conversation to our in-house experts over email for a faster, more accurate resolution.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.