Wise Integration Steps
Both the Aspire user (must be an Admin user) and the Wise user involved in this integration must be the same person. Admin users can follow the video or the step-by-step guide below on integrating Aspire SGD Account with Wise:
1. Login and click 'Make a transfer'
2. Add a 'New recipient' and select "Other Currencies"
3. Once you've added the new recipient details, you will be prompted to initiate your Wise integration
4. Select the option to link your Aspire account with an existing Wise account, or create a brand-new Wise account through Aspire.
Notes: If you change your password on Wise's platform, the integration will stop working. If this happens, please chat with our Support Team by logging in to your Aspire Account so we can help re-activate the integration for you.
Integrating Wise with Second Aspire Account
To ensure successful integration of your Aspire account with your Wise account, please note that the Wise account used should be associated to a unique email address. See sample scenario below:
If you have two Aspire accounts and you have already used your primary email address to integrate one Aspire account with Wise, please follow the steps below to successfully integrate your second Aspire account with Wise (for Admins only):
Go to Wise.com to create your 2nd Wise account using a different email address
Once your 2nd Wise account is created, log in to Aspire, and choose your 2nd Aspire account (not integrated yet)
Go to your SGD Account > click "Make a Transfer", select "New Recipient", then choose any foreign currency.
Click "Connect it to Aspire", place the details of your 2nd Wise account, and then follow the user flow
Aspire-Wise Integration Timeframe
It can take up to 2 working days to integrate your Aspire account with your Wise account.
Troubleshooting Wise Integration Issues
Reason 1: Wise's Acceptable Use Policy
One common reason is that Wise does not support a number of business activities as per Wise's Acceptable Use Policy. You can view this FAQ to learn more details on our alternative solution to send FX.
If you have pending payments or remaining balances in your Wise account, we will cancel and return any money that has been received back by the way it was sent.
Reason 2: Different email addresses
Please make sure that you use a unique email address for every new Wise integration. We strongly advise that the Aspire user and Wise user involved in this integration must be of the same person.
This email address should not have been used for a Wise business account previously. If you have multiple Wise business accounts associated with the same email address, your transfers made via Wise might be rejected.
Reason 3: Your account balance is $0
When you perform the integration for the first time, do ensure that your account has a balance above $0. Otherwise, you will face an error message preventing you from making a transfer.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.